We want everyone to be able to do what they need to do with our websites and services, regardless of their access needs, due to a disability or condition.
This page desribes:
- how accessible our website and service is
- what do if you have a problem
- what we are doing to meet widely accepted levels of web accessibility and make our website as accessible as possible
Using our websites and services
We want as many people as possible to be able to use our websites and services. For example, on many of our sites you should be able to:
- change colours, contrast levels, zoom and fonts
- complete tasks without a mouse by using input controls such as speech or a keyboard
- listen using a screen reader
We’ve also tried to make the content simple to understand. There are many ways of making your device easier to use if you have access needs. Find out more on the My Computer My Way site by Abilitynet.
How accessible our website and services are
We aim to meet international accessibility guidelines, however this may not always be possible, or we may have missed a problem.
What to do if you have difficulty using this service
If you have difficulty using one of our websites or services, first use the contact details provided on the website or service to ask for help.
If you cannot contact the website or service directly, contact us.
We’re always looking to improve the accessibility of our websites and services. If you find any problems or think we’re not meeting accessibility requirements, use the contact details above to tell us.
Technical information about this service’s accessibility
blume is committed to making our website and services accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Some of our websites and services are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exceptions listed below.
Some of our websites and services are not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exceptions are listed below.
Non accessible content
Some people may find parts of our websites and services difficult to use because:
- the design cannot be overridden by personal settings for colours and fonts
- the design does not adapt effectively to changes in the window size or level of zoom
- there are parts that are difficult or impossible to understand or use with a screen reader
- there are parts that are difficult or impossible to reach or use without a mouse or by touching the screen
- the text is not written in plain English
- the design is confusing or inconsistent
- audio/video elements may not have captions, transcripts, signing or audio description
These issues mean that our websites and services may not meet some WCAG 2.1 success criteria.
We are working on identifying and resolving as many of these issues soon as possible.
What we’re doing to improve accessibility
We are reviewing our approach and working towards making our website and services more accessible by:
- developing our accessibility capability across blume
- continuing to train our team to create accessible services
- increasing the use of automated and manual accessibility testing in our development process
- putting in place alternative arrangements for those who need them and where feasible making additional adjustments if these are not enough
- putting in place stronger measures to make accessibility a key part of our content workflows
